:: [SUPPORT HUB] // DIRECT DISPATCH & INQUIRIES
HOW CAN WE ASSIST YOUR RIDE?
Direct access to our customer care team, warranty department, and assembly technical guides.
CHANNEL [01]
TECHNICAL EMAIL
support@nexvelo.com
Response guaranteed within 24 hours.
CHANNEL [02]
TELEPHONE HOTLINE
+1 (800) 555-NEXV
Mon - Fri: 09:00 - 18:00 GMT
CHANNEL [03]
HEADQUARTERS
Central Logistics Hub, CA
Local warranty & dispatch hub.
TRANSMIT INQUIRY
FREQUENT INQUIRIES
WHAT IS THE STANDARD DISPATCH AND DELIVERY TIME? +
Orders placed before 12:00 PM are dispatched within 48 hours from our central warehouse. Standard freight delivery takes 3 to 5 business days.
ARE NEXVELO E-BIKES DELIVERED FULLY ASSEMBLED? +
Our bikes arrive 85% pre-assembled. All required tools, pedals, front wheel quick-release hardware, and video manuals are included inside the box.
CAN I RETURN OR EXCHANGE MY E-BIKE? +
Yes, we offer a 30-day return policy for unridden or low-mileage bikes in original packaging. Contact our support team to initiate a return label.
HOW DO I CLAIM WARRANTY SPARE PARTS? +
Submit a ticket using the form on this page with your order number and photo/video of the affected part. Our team dispatches replacements directly.